Cancelling a booking
- Booking is free, and nothing is paid in advance.
- You can cancel in the app or on the website until we accept the request, at no cost.
- After we accept, please call us on +91 88480 81516 to cancel or change the visit. There is no cancellation charge.
- For new work, if you reject the estimate, nothing is payable, except a visit charge if one was shown when you booked.
When you pay
You pay only after the work is done, for the bill shown to you (service charge and materials). Because you pay after seeing the finished work, payments are normally not refundable.
Refunds
- If you were charged twice, paid more than the bill, or paid for a job that was not done, we will refund the extra amount in full.
- If you are not happy with the work, tell us within 7 days. We will first try to fix it free of charge. If it cannot be fixed, we may give a full or partial refund of the service charge.
- Materials already fitted cannot be refunded, unless they were faulty and we replaced them.
How refunds are paid
- Online payments (Razorpay): refunded to the same UPI account, card or bank account used to pay, within 5–7 working days after we approve it. Your bank may take a few more days to show it.
- UPI or cash payments made directly to us: refunded by UPI or bank transfer to you within 5–7 working days after we approve it.
How to ask
Use Raise an issue and choose "Payment", call +91 88480 81516, or email help@callthecarpenter.in. Please give your request number (for example RC0112) and the payment details. We reply within 48 hours.
Questions? Call +91 88480 81516 or email help@callthecarpenter.in.
Raise an issue